Customer Service

RETURN AND EXCHANGE POLICY

Returning a product or an entire orderIf for any reason you are not completely satisfied with your Lancôme purchase, please contact our customer service at 1-800-LANCÔME (Monday to Friday from 9:00 AM to 5:00 PM Eastern Time) and simply return the purchased products within thirty (30) days of the delivery. We will be happy to credit your account for the amount of the purchase.

Lancome e-commerce
P. O. Box 1266
Montreal, Quebec
H4L 4X1

We recommend that you return all products unopened and in the same condition in which they were delivered via Canada Post and that you send your return via Canada Post for your protection and to insure prompt delivery. We're sorry, but return shipping fees are not refundable. 

If your package was damaged in shipment by the carrier, and its content rendered unusable, save the box and the merchandise and notify us immediately at 1-800-LANCOME (Monday to Friday from 9:00 AM to 5:00 PM Eastern Time). The carrier will be notified and the damaged package and the damaged items will be replaced. 

Returns or exchanges for purchases made online may not be accepted for return or exchange at a LANCOME Counter.

We're sorry, but returns or exchanges for purchases made in a LANCÔME retail store or partnered retail location may not be returned to Lancome.ca. If the item you wish to return was not purchased through Lancome.ca, we recommend returning to the place of purchase for resolution. In the event you are unable to return to the place of purchase, please contact our customer service at 1-800-LANCOME (Monday to Friday from 9:00 AM to 5:00 PM Eastern Time) for assistance.