Customer Service
Shipping Options and Delays
We offer free delivery to every My Lancôme members with any order of $85 and more.
Lancôme.ca ships via Canada Post to Canadian addresses only. Canada Post does not deliver on Saturday or Sunday. Lancôme do not accept orders being shipped to APO/FPO & P.O. boxes.
Lancome.ca offers the following shipping options:
| Delivery Option | Delivery Cost | Carrier Delivery Time | Holiday cut off dates: |
| Canada Post - Expedited Parcel | $6.95 | East Coast: 3-5 business days West Coast: 4-7 business days |
December 13rd |
| Canada Post - Xpresspost | $9.95 | 3 business days | December 15th |
| Canada Post - Priority Courier | $14.95 | 2 business days | December 16th |
Business Days:
Monday - Friday, excluding federal holidays within the Canada. Orders received by 8:00 am EST will be processed the same day. Orders received after 8:00 am EST will be processed on the next business day.
Hazardous Materials & Shipping Restrictions:
Certain items considered Hazardous Materials (HAZMAT) include aerosols and alcohol-based products and are required by the Canada Post to be shipped by Ground-only transport, due to air transport restrictions and regulations. For these shipments we offer Canada Post Expedited Parcel at $6.95.
We do not ship outside the Canada at this time.
Tracking Your Order:
Please call our toll-free Customer Service number 1-800-LANCOME if you need assistance tracking your order. If you are a registered member of My Lancôme, you may check on the status of an order by signing in and visiting your Order History found in My Lancôme.
For additional help call our toll-free Customer Service number: 1-800-LANCOME.
Our customer service representatives are available to help you 5 Days a week, 9AM - 5PM EST.
