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© Lancôme 2019
Customer service terms of sale
Unless otherwise specified, our web site is for your personal and non-commercial use and for purely informational and entertainment purposes.
We offer no guaranty to the longevity of our web sites and reserve the right to terminate them at any moment, at our sole discretion and that without notice. We assume no responsibility for any prejudice or drawback resulting from the termination of a web site.
If you are an adult, in order to become eligible to use our services you must:
- subscribe to our services, and
- accept this User's Agreement by clicking on the "I Accept" button or by giving similar consent.
If you are between the ages of 13 and 17, to become eligible to use our services you must:
- subscribe to our services, and
- have your parent or guardian accept this User's Agreement on your behalf by clicking on the "I Accept" button or checking the appropriate section together with an e-mail address where such parent or guardian may be reached or by giving similar consent.
If you are under age 13, you are not eligible to use our services.
You may display a web site and, subject to any expressly stated restriction or limitation relating to specific content, electronically copy, download and print hard copy portions of the content from the different areas of a web site exclusively for your personal and non-commercial use. Our Website has been designed for your personal, non-commercial use. You agree to use our services only for lawful purposes.
You agree that you will not upload or transmit any viruses, worms, Trojan horses or other similar materials onto our Web site. You also agree that you will not upload, post, reproduce or distribute to or through our Web site any material protected by copyright, patent, trademark, trade secret, right of publicity, right or privacy or any other proprietary or intellectual property rights of any third party without first obtaining the written permission of its owner. Moreover, you agree not to attempt to damage, alter or modify our Web site. You additionally agree not to browse any content of other authorized users in our Web site. You acknowledge that our Web site, and systems accessible through our Web site contain copyrighted and other proprietary and confidential information and material. You agree to respect all such proprietary rights and take all reasonably necessary precautions to protect private, confidential and other proprietary information and material from unauthorized use or disclosure.
By submitting your Photograph and/or Video and/or Testimony (collectively, your “Submission”), you give and grant Lancôme Canada, its parent and affiliated companies, its employees or their agents and assigns, the right to use, reproduce, modify, display and publish any Submissions you have made, in whole or in part, edited or unedited, at its sole discretion for display, without remuneration, for an unlimited time throughout the world. You hereby expressly give up any right to inspect and approve finished products or promotional material, copies or the use to which may be applied. For greater certainty, you hereby grant to Lancôme Canada, the right to make any changes or adaptations to the Submission without any restriction whatsoever. You also agree that should Lancôme Canada not desire to use any of the foregoing or the rights described, it is under no obligation to do so. Your comments, full name, age, city and province, may appear in print advertising, website, social media, and possibly other promotions relating to Lancôme Canada.
You are responsible for ensuring that any Submission you post or submit for posting: (i) is not obscene, offensive, defamatory, libelous, false or misleading, threatening, harassing, abusive or hateful; (ii) is not of someone who did not authorize such submission; (iii) does not infringe on the privacy or property rights (such as copyright, trademark, or patent rights) of any other person or entity; (iv) does not violate any law or regulation (including, but not limited to, consumer protection, unfair competition, anti-discrimination or false advertising); (v) does not include any information that references other competitors, websites, addresses, email addresses, contact information or phone numbers for you or anyone else; and (vi) does not contain any computer viruses, worms or other potentially damaging computer programs or files. You hereby represent and warrant to Lancôme Canada that: (i) you own or have the rights to use any material or photo that you post or submit for posting; (ii) any such photo is only of yourself, of a minor for whom you are the parent, legal guardian or otherwise legally responsible, or of a person who has authorized you to submit such photo; and (iii) all information and materials you post or submit for posting are accurate, not misleading and created using Lancôme Canada products.
By submitting your Photograph and/or Video and/or Testimony to Lancôme Canada constitutes your full and unconditional agreement to these terms. If you do not agree with all these terms then do not submit your Photograph and/or Video and/or Testimony.
Lancôme Canada may, in its sole discretion, edit, delete or refuse to post any material or photo that you submit to Lancôme Canada for posting on its Web site and/or for use with on its website.
The entire content of our web sites, including but not limited to texts, designs, graphics, interfaces, or code and the selection and arrangement thereof (the “Content”), is our property and is protected by copyright and the reproduction, copying, publication, retransmission, communication or use in anyway of the Content is strictly forbidden without our prior written consent. The Content includes content both owned or controlled Lancôme Canada or its affiliated companies or other third parties and used by us with their permission.
All trade-marks, registered or not, service marks and trade names (collectively the “Marks”) are our property, or the property of other owners who have granted us the right and licence to use such Marks. Information and software available on our services is either Copyright (c) Lancôme Canada or one of its affiliates, or copyrighted by third parties and used by us with their permission. All rights reserved.
The information on our Web site may include material that is inappropriate for you.
You expressly agree that the use of our services is at your own risk. You are solely responsible for the contents of your messages and may be held legally liable or accountable for the contents of your messages.
By entering our Web site you undertake full responsibility to or for:
- determining whether the information complies with your needs;
- any problems you may experience in connection with the use of any of our current or future technology;
- isolating information, executing anti-contamination software and otherwise taking steps to ensure that information, if contaminated or infected, will not damage your information or system;
- determining whether you have adequate legal rights to submit to us, store, reproduce or otherwise use any photographs or information in any manner contemplated by you; and
- compliance with any legal obligations (such as are imposed on you by copyright, secrecy, defamation, decency, privacy and export laws)
If you do not agree to these terms, you should exit our Web site immediately and not re-enter.
Should you submit any notes, messages / billboard postings, ideas, suggestions, concepts or any other material, such as your pictures, you are thereby assigning all your rights in it to us, and waive all moral rights therein for the term of the right, and that on a perpetual, irrevocable and world-wide basis. Consequently, you give us the right to publish, in any form, and agree that we have the right to publish the material for any type of use including, without limitation, promotional and advertising purposes.
The links which we might place on our web sites do not imply that we sponsor, endorse or are affiliated or associated with, or had been legally authorised to use any trade-mark, trade name, service mark, design, logo, symbol or other copyrighted materials displayed on or accessible through such sites.
However, we request any feedback that you may have concerning the external links that we have placed on our web site.
Any information that we collect concerning you is done according to our Privacy Statement. Please refer to our Privacy Statement below.
Although we strive to update and keep accurate as much as possible the information contained in our web sites, errors or omissions can occur. We make no warranty or representation, therefore, about the accuracy or completeness of the Content of this web site, or the content of any web site or external site.
Although we make use of up to date technology in order to protect your pictures from being copied and captured by unauthorized third parties, please keep in mind that we cannot ensure complete protection. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
Our web sites, the Content, information, services and products listed in our web sites, including without limitation, text, graphics, and links, are provided “as is” and without warranty of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, we disclaim all warranties, express or implied, including, but not limited to, implied warranties of merchantability or fitness for a particular purpose, non-infringement, freedom from computer virus, and warranties arising from course of dealing or course of performance. We do not represent or warrant that the functions contained in our web sites will be uninterrupted or error free, that defects will be corrected or that our web sites or that the server(s) which makes our web sites available are free of viruses or other harmful components. We do not make any warranties or representations regarding the use of the materials in our web sites in terms of their completeness, correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. You should not act or rely up on any of the Content without seeking the advice of a qualified professional.
In no event shall we be liable for any direct, indirect, special, punitive, incidental, exemplary or consequential damages or any damages whatsoever, even if we have been previously advised of the possibility of such damages, whether in an action under contract, negligence, civil liability, or any other theory arising out of or in connection with the use, inability to use, or performance of the information, services, products, and materials available from this site.
You use our web sites at your own risk and consent not to pretend otherwise.
I acknowledge that I have reviewed my personalized messages and agree that all are correct. I understand that I cannot make any changes once my order is submitted. Engraving will require 3 to 5 days additional processing. An engraved order cannot be returned except when due to defect.
Should you have any questions please contact: email@example.com.
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