Safety & Privacy
The privacy of our customers is of utmost importance. Please read below to learn more about how to manage your personal information, and how we protect the information that you provide
- Communications and reviewing your account information
- Limitation on liability
- General program conditions and exclusions
Only one Lancôme Elite Rewards Program account may be associated with a single email address. In the event of a dispute over ownership of Lancôme Rewards membership account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.
By enrolling in Lancôme Rewards, you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current or incomplete, or if Lancôme, in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete or that you are in any way abusing your membership in Lancôme Rewards, Lancôme reserves the right to suspend, terminate or refuse your participation.
COMMUNICATIONS AND REVIEWING YOUR ACCOUNT INFORMATION
As a member, you will periodically receive emails from Lancôme. You may opt–out of the marketing emails at any time. However, as a Lancôme Elite Rewards member you may not unsubscribe from operational emails specific to your Lancôme Elite Rewards account. Lancôme Elite Rewards emails serve the purpose of being a primary source of communication to you about your account status and activity. Examples of such emails include: the Lancôme Elite Rewards welcome email, a Lancôme Elite Rewards monthly account statement email, or other communications that help us to ensure that your account is monitored.
LIMITATION ON LIABILITY
UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF Lancôme, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES (“RELEASED PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF Lancôme IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED.
By participating in the Lancôme Rewards Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to that member’s participation in Lancôme Rewards, use of points, or agreement to these program terms and conditions. Lancôme is not responsible for requests or correspondence lost or delayed in the mail.
GENERAL PROGRAM CONDITIONS AND EXCLUSIONS
Lancôme Elite Rewards offers and points cannot be redeemed for cash at any time (unless required by law).
Rewards and/or points cannot be applied to sales tax or shipping charges. Points may not be applied to previous purchases. Redemption offers are time–limited or available only in limited quantities.
Your points account has no cash value and cannot be redeemed for cash at any time. Your points account has no purpose or use other than in exchange for benefits, products or services offered by Lancôme.
You points account is not valid unless earned in strict compliance with the requirements set forth and intended by Lancôme, and members shall not attempt to earn account spend credit or points by any means (including without limitation, by using any script, bot, data mine or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the account spend balance or points available to any member, Lancôme decision will be final. Upon termination of membership for the reasons set out herein reason, points balance will be forfeited and Lancôme will not provide cash equivalent for rewards or points balance.
If no Points in your account are collected or redeemed for 18 months, you commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Lancôme Rewards privileges or act in any other way to the detriment of Lancôme we may, without affecting our other rights terminate your enrollment and/or cancel your Points. If a Point expires or is cancelled for any reason, it becomes void without compensation.
By enrolling in Lancôme Elite Rewards, you agree not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any User Content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through Lancôme Elite Rewards, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates Lancôme Site Terms and Conditions;
You further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on Lancôme computing, storage or communications infrastructure, or attempts to gain unauthorized access to the Program, other accounts, computer systems or networks connected to the Program, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of Lancôme, or any third party; (c) creates Member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of Lancôme; (d) harvests, scrapes or collects any information from Lancôme.ca.
Lancôme is not responsible for requests or correspondence lost or delayed in the mail.
Lancôme, its parent L’Oréal and subsidiaries and affiliate entities, and their respective officers, directors, employees, and agents (the "Released Parties") make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to Lancôme Rewards or membership in Lancôme Elite Rewards. By participating in the Lancôme Rewards Program, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that member’s participation in Lancôme Elite Rewards, use of member account points balance or rewards, or agreement to these Terms.
Lancôme is not responsible for problems related to any of the equipment or programming associated with or utilized by the member; any human error; any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason.
This Program and these Terms will be governed by and construed under the applicable laws of Canada, without reference to conflict–of–laws considerations. Lancôme and member each agree that any dispute, claim, or controversy arising from or relating to this Program and these Terms or member’s Program membership will be resolved by binding arbitration conducted in Canada.
If you have questions about your enrollment, these Terms and Conditions, member account points balance or Lancôme Elite Rewards, please contact Lancôme Customer Support at our toll free number 1–800–543–4572.