Terms & conditions

Elite Rewards

TERMS & CONDITIONS

THESE Lancôme Elite REWARDS PROGRAM TERMS AND CONDITIONS ARE EFFECTIVE AS OF JUNE 4, 2019.

The Lancôme loyalty program ("Lancôme Elite Rewards") is offered by Lancôme Canada (“Lancôme) and is open to legal residents of Canada who are 13 years of age or older at the time of registration. Void where prohibited.

Participation in the Lancôme Elite Rewards program is voluntary. You have no obligation to join the Lancôme Elite Rewards in order to purchase products at Lancôme. Any personal information you provide to Lancôme within the scope of the Lancôme Elite Rewards will be subject to Lancôme privacy policy at Lancome.ca/privacy-policy.

Membership in Lancôme Elite Rewards and its benefits are offered at the discretion of Lancôme. Lancôme may, at any time, terminate, change, limit, modify or cancel Lancôme Elite Rewards or any rules, regulations, benefits or conditions of participation by posting the modified rules on this page. Your continued participation in the program after such posting will constitute your acceptance. By enrolling in Lancôme Elite Rewards, you hereby represent that you meet the eligibility requirements, and agree to these Terms and Conditions, which may be updated from time to time by Lancôme in its sole discretion. Changes to Lancôme Elite Rewards or these Terms and Conditions will be communicated via email or on this web page.

WHERE TO ENROLL, EARN AND REDEEM PROGRAM REWARDS

You may enroll in Lancôme Elite Rewards through Lancome.ca. To enroll, you must provide your full name and email address. Your enrollment will be confirmed with a welcome message at the email address provided.

Points are based on dollars spent in qualifying purchases on Lancome.ca, or other qualifying behaviors.

Rewards, offers and points may be redeemed for purchases on Lancome.ca. Please note, currently points are redeemable online only. Purchases at Lancôme counters in department stores, Lancôme Retail Stores, Lancôme Airport Locations, Lancôme by Mail, other third party retailers or etailers are not eligible for the Lancôme Elite Rewards program.

Upon enrollment, you will receive the following program benefits:

  • Free standard shipping on all orders
  • Access to our Rewards Catalogue of products, goodies, contests & experiences
  • An annual Birthday Gift (upon providing date of birth)
  • First access to new arrivals
  • Access to our online gift with purchase promotions

Lancôme reserves the right to change the number of points awarded for purchases at any time during the program. Points collected through other methods (e.g., participation in activities), may vary in value.

You are eligible for points redemption once you collect at least 100 points. After which you may continue to redeem any number of points. 100 points has a value of $1 towards full-sized products within the Rewards Catalogue.

START SHOPPING
$1 = 10 Points 
Collect points everytime you shop at Lancome.ca
WRITE A REVIEW
25 points
Share feedback on your favourite products.
REFER A FRIEND
100 points per friend
Introduce your friends to a world of rewards and benefits - earn points when they enroll.
FIND YOUR MATCH
25 Points per Diagnostic
Use our skincare, foundation & fragrance finders to find your perfect Lancôme match.
 

In addition, you will qualify for Gold Status when you spend $150 or more and Platinum status when you spend $500 or more within a 365 day period. Your tier status is applicable for a 365 day period and you must requalify with the spend threshold applicable to each tier in order to maintain your status after 365 days.

You must have sufficient points in order to redeem them. Your points account cannot be combined with another member’s points account. Lancôme reserves the right to limit the quantities of points redeemed by a single member in a given time period. Lancôme points can only be used by the holder of the account. In the event you return a purchase for which you had received points, the return will be deducted from your points account based on the dollar value of the return.

Lancôme may offer limited–time Lancôme points or may make promotional offers selectively available to you, based on purchase activity, geographic location, program participation, or other factors.

From time to time, Lancôme may also provide you with an opportunity to earn additional Lancôme points through participation in site activities, features, through referring a friend who joins Lancôme Elite Rewards, or otherwise. In an effort to be always transparent with our Lancôme Elite Rewards members and the public at large, we remind you that whenever you earn points, receive products or other incentives for participation, you must use appropriate words of disclosure on social media.

Lancôme reserves the right, without limitation, to terminate, change, limit, modify or cancel any of the above means of earning, with or without notice.

Unless otherwise stated, the balance of your points account will be communicated to you via email and are accessible by logging on to your account on Lancome.ca. Points will be generated in your account when your order ships. For example, if you accumulate 100 points on June 15th you will receive your 100 points on June 17th or once you have received the shipping notification.

PRIVACY

Your privacy is important to us. Enrollment information collected by the Lancôme Elite Rewards Program is subject to Lancome Canada’s Privacy Policy at Lancome.ca

ELIGIBILITY

Only one Lancôme Elite Rewards account may be associated with a single email address. In the event of a dispute over ownership of a Lancôme Elite Rewards membership account, the registration will be declared to have been made by the authorized account holder of the email address submitted at the time of enrollment. For purposes of these Terms, the "authorized account holder" is the natural person who is assigned to the submitted email address by an internet provider, online service provider, or other organization (e.g., business, educational institution, etc.) that is responsible for assigning email addresses for the domain associated with the submitted email address.

By enrolling in Lanôome Elite Rewards, you agree to provide true, accurate, current and complete information about yourself and maintain and promptly update the information to keep it true, accurate, current and complete. If you provide any data that is untrue, inaccurate, not current or incomplete, or if Lancôme, in its sole discretion, suspects that your registration data is untrue, inaccurate, or incomplete or that you are in any way abusing your membership in Lancôme Elite Rewards, Lancome reserves the right to suspend, terminate or refuse your participation.

COMMUNICATIONS AND REVIEWING YOUR ACCOUNT INFORMATION

As a member, you will periodically receive emails from Lancôme. You may opt–out of the marketing emails at any time. However, as an Elite Rewards member you may not unsubscribe from operational emails specific to your Elite Rewards account. Lancôme Elite Rewards emails serve the purpose of being a primary source of communications to you about your account status and activity. Examples of such emails include: the Lancôme Elite Rewards welcome email, tier or points status emails, or other communications that help us to ensure that your account is monitored.

LIMITATION OF LIABILITY

UNDER NO CIRCUMSTANCES, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, SHALL ANY OF LANCOME'S, ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AND THEIR PROMOTION AGENCIES (“RELEASED PARTIES”) BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF THE PROGRAM OR MERCHANDISE OFFERED THROUGH THE PROGRAM, EVEN IF ANY OR ALL OF THE FOREGOING OR ANY OF THEIR AUTHORIZED REPRESENTATIVES HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IF LANCOME IMPROPERLY DENIES A MEMBER ANY POINTS, LIABILITY WILL BE LIMITED TO THE EQUIVALENT NUMBER OF POINTS. BY PARTICIPATING IN THE PROGRAM, A MEMBER WAIVES ANY AND ALL RIGHTS TO BRING ANY CLAIM OR ACTION RELATED TO SUCH MATTERS IN ANY FORUM BEYOND ONE YEAR AFTER THE FIRST OCCURRENCE OF THE KIND OF ACT, EVENT, CONDITION OR OMISSION UPON WHICH THE CLAIM OR ACTION IS BASED.

By participating in Lancôme Elite Rewards, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney's fees) relating to that member’s participation in Lancôme Elite Rewards, use of points, or agreement to these program terms and conditions. Lancôme is not responsible for requests or correspondence lost or delayed in the mail.

GENERAL PROGRAM CONDITIONS AND EXCLUSIONS

Lancôme Elite Rewards, Lancôme Elite Rewards Offers and points cannot be redeemed for cash at any time (unless required by law).

Rewards and/or points cannot be applied to sales tax or shipping charges. Rewards points may not be applied to previous purchases. Redemption offers are time–limited or available only in limited quantities. Your points account have no cash value and cannot be redeemed for cash at any time. Your points account have no purpose or use other than in exchange for benefits, products or services offered by Lancôme.

You points account is not valid unless earned in strict compliance with the requirements set forth and intended by Lancôme, and members shall not attempt to earn account spend credit or points by any means (including without limitation, by using any script, bot, data mine or other automated means) that only simulates applicable requirements. In the case of a dispute regarding the account spend balance or points available to any member, Lancôme's decision will be final. Upon termination of membership for the reasons set out herein reason, points balance will be forfeited and Lancôme will not provide cash equivalent for rewards or points balance.

If no points in your account are collected or redeemed for 12 months, you commit fraud, misrepresent any information, violate any Terms and Conditions, abuse your Lancôme Elite Rewards privileges or act in any other way to the detriment of Lancôme we may, without affecting our other rights terminate your enrollment and/or cancel your points. If a point expires or is cancelled for any reason, it becomes void without compensation.

By enrolling in Lancôme Elite Rewards, you agree not to (a) take any action or (b) upload, post, submit or otherwise distribute or facilitate distribution of any User Content (including text, communications, software, photographs, videos, sound recordings, data or other information) using any communications service, discussion forum, or other feature available on or through Lancôme Elite Rewards, in any manner, that is unlawful, deceptive, misleading, fraudulent, threatening, abusive, harassing, libelous, invasive of another's privacy, tortious, obscene, profane, infringes on any patent, trademark, trade secret, copyright, right of publicity, right of privacy, any other right of any party or which otherwise violates Lancome's site Terms and Conditions;

You further agree not to (a) upload any content that imposes an unreasonable or disproportionately large load on Lancôme's computing, storage or communications infrastructure, or attempts to gain unauthorized access to the program, other accounts, computer systems or networks connected to the program, through password mining or otherwise; (b) contains software viruses or any other computer codes, files, or programs that are designed or intended to disrupt, damage, limit or interfere with the proper function of any software, hardware or network system or to damage or obtain unauthorized access to any system, data or other information of Lancôme's, or any third party; (c) creates Member accounts by any automated means or under false pretenses or impersonates any person or entity, including an employee or representative of Lancôme; (d) harvests, scrapes or collects any information from Lancome.ca.

Lancôme is not responsible for requests or correspondence lost or delayed in the mail.

Lancôme, its parent L’Oréal and subsidiaries and affiliate entities, and their respective officers, directors, employees, and agents (the "Released Parties") make no warranty, express or implied, including, but not limited to, any warranties of merchantability or fitness for a particular purpose with respect to Lancome Elite Rewards or membership in Lancôme Elite Rewards. By participating in Lancôme Elite Rewards, each member hereby releases the Released Parties from and against any and all claims, damages, losses, liabilities, and other expenses (including, without limitation, attorney’s fees) relating to that member’s participation in Lancôme Elite Rewards, use of member account points balance or rewards, or agreement to these Terms.

Lancôme is not responsible for problems related to any of the equipment or programming associated with or utilized by the member; any human error; any interruption, deletion, omission, defect or failure of any network or electronic transmission for whatever reason.

This program and these Terms will be governed by and construed under the applicable laws of Canada, without reference to conflict–of–laws considerations. Lancome and member each agree that any dispute, claim, or controversy arising from or relating to this Program and these Terms or member’s program membership will be resolved by binding arbitration conducted in Canada.

If you have questions about your enrollment, these Terms and Conditions, Member account points balance or Lancôme Elite Rewards, please contact Lancome’s Customer Support at our toll free number 1–800–526–2663.