Our response to COVID-19
How do I place an order?
What is the maximum quantity and amount that I can order?
What methods of payment do you accept?
Fraud Protection - Payments in review
Can I use a foreign credit card?
Can I send a gift to a different address?
I haven't received an order confirmation
How can I cancel or change my order?
Where can I view my order history?
How to track my order
My payment has been rejected
How do I use a promotional code?
How do I know if my order has been submitted?
Why should I create an account?
How do I find my username / password?
How to update my personal information?
Where can I find Lancôme products?
How can I obtain advice about Lancôme products?
How can I be informed about Lancôme news?
Can I purchase a product that is no longer available in stores?
Can you send samples of your products?
What are the types, costs and delays of delivery?
How to deliver to another location?
What are the destinations covered for delivery?
Why haven't I received my order?
What is the procedure for returns?
Missing/damaged products in my order
What is Lancôme's commitment to product safety?
What is Lancôme's site security?
Which products can I engrave?
How much is it to engrave a product?
May I return or exchange an engraved product?
Where will the item be engraved?
Can I choose my engraving style?
How can I choose to engrave my product?
What is the estimated Shipping Time?