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Payments & Ordering

PAYMENT

We currently accept all major credit cards which include: Visa, MasterCard, American Express.
Unfortunately, we do not accept PayPal, personal checks or money orders.

Consumers using foreign credit cards can place orders on this website provided that the Ship-To Address is in Canada.

ORDERS

Orders submitted on our website process and ship very quickly. Regrettably, we cannot cancel or modify orders. We are sorry for any inconvenience this may cause.

After processing, you should expect your order to be delivered by in approximately 2-5 business day, unless an expedited method of shipping was requested.

To receive a full refund to your original form of payment, please review our RETURN POLICY to properly prepare your return order, and return the products to us at the following address:

L’Oréal Canada – Département des retours
3500 rue Douglas-B.-Floreani, Door 31-32
Saint-Laurent, QC
H4S 2B9

Upon receipt of the package, please allow 1-2 business days for return processing, and 3 to 5 days Business Days to post onto your account. The credit will be issued to the original payment method and you will be notified by e-mail. Please note that engraved items cannot be returned and are not eligible for refund.

If you have additional questions or concerns, please call us toll-free at (1-800-526-2663) Monday to Friday from 9:00 AM to 5:00 PM Eastern Time. A Lancôme representative will be happy to assist you.

Your order, or part of your order, may have been cancelled by our system for a number of reasons:

• Item(s) not available
• Order exceeded maximum purchase limit
• Cannot ship to address provided, freight forwarders, or address outside of the Canada
• Difficulty in processing payment information - entered in a billing address or zip code that is not associated with credit card
• You have not responded to emails sent regarding the following: declined credit card; incorrect billing information; verification of billing/shipping address for priority ship order.

You will receive an email notification if your order is cancelled. You will not be billed for any cancelled items. If you are interested in placing a new order or if you have questions about a cancelled order, please contact lancome.ca at (1-800-526-2663) or via email (dgcontactlancome@info-ccc.com).
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